Privacy Policy

Effective date: January 26, 2026

This Privacy Policy describes how Hangzhou Zhimufang Decoration Co., Ltd. (“Company,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit or purchase from our website (the “Site”) or contact us.

1. Contact information

Company name: Hangzhou Zhimufang Decoration Co., Ltd.

Email: [email protected]

Phone: +44 7354 546660; +86 18158173608

Address: No. 388, 21st Avenue, Baiyang Subdistrict, Qiantang District, Hangzhou, Zhejiang, China, Building 2, Room 618 (or the address shown on our Contact page if updated)

2. Information we collect

A. Information you provide

Identity and contact: name, billing and shipping address, email, phone.

Transaction data: products ordered, custom dimensions (width/height), colours, and options.

Account data: if you create an account—username, password (stored securely), profile details.

Support data: messages, photos, or files you send for sizing or service.

B. Information collected automatically

Usage data: IP address, browser type, time zone, referring URL, pages viewed.

Cookies and similar technologies: as described in Section 9.

Analytics and session replay: we may use Google Analytics and Microsoft Clarity to understand how the Site is used (including aggregated statistics and, where enabled, session replay). This helps us improve the Site, security, and marketing effectiveness.

3. How we use information

To process orders, take payment, arrange shipping, and send transactional emails.

To provide customer support, including measurement and product questions.

To detect fraud, abuse, and security issues.

To send marketing emails only if you have opted in; you can unsubscribe using the link in those emails.

To analyse and improve the Site (including via analytics tools above).

To comply with law and enforce our terms.

4. Legal bases (where applicable)

If you are in the EEA, UK, or similar regions, we rely on contract (to fulfil your order), legitimate interests (security, analytics, improvement), consent (marketing cookies or emails where required), and legal obligation where applicable.

5. Retention

We keep personal data only as long as needed for the purposes above, including accounting and tax (often up to several years for transaction records), unless a longer period is required by law.

6. Sharing

We do not sell your personal information for money.

We share data with service providers who help us run the business:

Payment processing: PayPal (including card payments processed through PayPal where offered).

Shipping and logistics: carriers such as DHL, FedEx, YunExpress, or others we use for your order.

Analytics: Google Analytics, Microsoft Clarity.

Hosting, email, and IT vendors as needed.

We may disclose information if required by law or to protect rights, safety, and security.

7. International transfers

We are based in China. Your data may be processed in China and in countries where our processors operate. We use appropriate safeguards as required by applicable law.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing, and to data portability. You may withdraw consent where processing is consent-based.

California (CCPA/CPRA): You may have rights to know, delete, correct, and opt out of certain “sharing” for cross-context behavioural advertising. We do not sell personal information for money. To exercise rights, email [email protected].

Other US states: Similar rights may apply; contact us at the email above.

EEA/UK: You may lodge a complaint with your local supervisory authority.

9. Cookies

We use cookies and similar technologies for essential functions (for example cart), preferences, analytics, and (where you agree) marketing. You can control cookies in your browser; blocking essential cookies may affect checkout or cart saving.

10. Security

We use technical and organisational measures appropriate to the risk, including encryption in transit (HTTPS) and restricted access to personal data.

11. Children

The Site is not directed at children under 16. We do not knowingly collect their personal information.

12. Changes

We may update this policy from time to time. The “Effective date” at the top will change when we do. Material changes may be announced on the Site or by email where appropriate.

13. Contact

Privacy questions or requests: [email protected]