You've got questions. The online screen door configurator is straightforward, but you might still have uncertainties about measuring, options, pricing, shipping, or the ordering process. This FAQ addresses the 40 most common questions customers ask—and some you didn't know you should ask.
Definition
You've got questions.
Use a metal measuring tape, not a fabric tape measure. Fabric tapes stretch and give inaccurate readings. If you only have a fabric tape, measure twice and compare.
Always measure the frame—the structural part surrounding the door. Not the glass. Not the door slab. The frame.
Doors are rarely perfectly square. Settled foundations, age, and construction variations all affect door dimensions. Measuring three places (top, middle, bottom for width; left, center, right for height) and using the smallest ensures your screen won't be too tight.
Large differences (>½") suggest:
If measurements vary by more than ½", re-measure carefully. If they're still different, use the smallest number and note the variation when ordering.
Frame depth is the thickness of your door frame, measured from the front face to the back face. Most residential doors have frame depths of 4¼" to 6½". RV doors are typically 1" to 2". Frame depth matters for adhesive mounting surface area.
If your screen doesn't fit due to measurement error:
This is why accurate measurement is critical.
French doors require measuring each panel separately:
See our dedicated French door measurement guide for full instructions.
For sliding glass doors, measure only the fixed panel (the one that doesn't move). Your magnetic screen for sliding glass doors attaches to the fixed panel and must not interfere with the sliding mechanism.
RV doors require extra documentation:
See our dedicated RV measurement guide for full instructions.
No. Manufacturer specs typically list door slab dimensions, not frame dimensions. You need frame dimensions for accurate custom sizing. Measure your actual frame.
Shipping is calculated based on your location and shown separately at checkout. Sometimes free shipping is available for orders over a threshold.
Pay-by-area pricing means you pay for the exact square footage of your screen, not a tiered size. Your door is 18.5 square feet? You pay for 18.5 square feet—not for the next tier up.
Screens are priced by:
Different configurations = different prices.
Mesh upgrade (heavy duty fiberglass to heavy duty fiberglass): Worth it for high-traffic doors, pets, or direct sun exposure. Not necessary for windows or low-traffic areas.
Frame color: Purely aesthetic. No functional difference.
Wind resistance upgrade: Worth it for exposed locations or large openings.
Pet friendly upgrade: Essential if you have pets.
There's typically no minimum for custom orders. However, extremely small screens may have a minimum price. Use the configurator to see your specific pricing.
Yes. The online screen door configurator provides instant quotes without requiring a purchase.
Quotes are typically valid for 30 days. After 30 days, pricing may be updated due to material cost changes.
Most custom screen door sellers accept:
Some sellers offer buy-now-pay-later options (Klarna, Affirm, etc.) Check at checkout if financing is available.
Heavy duty fiberglass mesh:
Durable fiberglass mesh:
Choose based on your home's aesthetic. All colors function identically.
Standard closure works for:
Wind-resistant closure recommended for:
Pet friendly options typically include:
Essential for homes with dogs or cats.
Standard magnetic screen doors rely on the magnetic closure for operation. If you need a fixed screen (no opening), discuss options with support.
Custom screens are typically manufactured in 2-5 business days after order confirmation.
Shipping time varies by location:
Shipping is calculated at checkout.
Changes to custom orders may be possible before manufacturing begins. Contact support immediately with your order number and requested changes. Once manufacturing starts, changes may not be possible.
Yes. You can configure each screen separately or contact support for bulk pricing on multiple screens for the same property.
Yes. ZOORSCREEN ships worldwide. International orders may incur customs duties and taxes, which are the buyer's responsibility.
If your screen doesn't fit despite accurate measurements:
Most companies work to resolve fit issues, which may include replacement or adjustment.
Magnetic screen doors are the easiest screen doors to install. Plan for 10-15 minutes with:
Best installation temperature: 65-80°F (18-27°C)
Acceptable range: 50-90°F (10-32°C)
Too cold: Below 50°F—adhesive won't bond properly
Too hot: Above 90°F—adhesive sets too fast
Adhesive mounting works on:
It does NOT work well on:
Allow 30 minutes of adhesive cure time before regular use. For heavy traffic, allow 1 hour.
Quality adhesive (like ZOORSCREEN's magic sticker system) removes cleanly without damage to most surfaces. Test in an inconspicuous area first if concerned.
Remove the screen:
Clean monthly during high-use season.
Adhesive typically lasts 12-18 months with regular use. Replace if:
Replacement adhesive is available from ZOORSCREEN.
In mild climates (Zone 8+), yes. In cold climates (Zone 5 and below), remove and store during winter to extend the screen's life.
Store your screen:
See our seasonal care guide for full instructions.
Standard warranty covers:
Warranty typically excludes:
Check specific warranty terms when ordering.
If your question wasn't answered here, contact ZOORSCREEN support:
When contacting support, have ready:
Ready to get started? Visit zoorscreen.com and use the online screen door configurator to enter your dimensions, choose your options, and get your instant, transparent quote for a custom magnetic screen door today.
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